Student support: Internet training from the perspective of the e-learning professional

In an effort to develop a training programme to assist teaching professionals to migrate towards e-teaching from more traditional modes of teaching, the European Commission (EC) provided a grant Middlesex University who, along with its three partner universities, created a needs survey to determine what aspects of teaching and higher education theories and practice need to be conveyed to the teaching staff. Results indicated that, among other aspects, student support is a critical component for effective e-teaching. The data provide guidance for various components of student support training for teaching professionals. The discussion centres around relevant concepts that may be included in a professional training programme.